PERMIT CENTER SUPERVISOR ID - 11748
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EXAMPLES OF DUTIES
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Under general direction, plans, prioritizes, assigns, and supervises the public permit processing center activities and staff, emphasizing consistency in service delivery and excellent customer service. plans, organizes, coordinates, and evaluates the daily activities of the public permit processing center, including customer service, routing of permit applications to appropriate points of activity and coordination with various staff as necessary to ensure a consistent, timely, efficient, and accurate review and issuance of permits and approvals; provides accurate information and direction to staff regarding building, planning, zoning, fire, and engineering information and requirements; interprets codes, ordinances, policies, etc., accurately to assist the public and development community to obtain permits and information; optimizes efficiency and responsiveness through creative problem solving; develops procedures and policies that ensure the permit and plan check process will be consistent; creates and maintains reports on permit timeliness, activities, hours, and other data which tracks permit statistics and performance; investigates and recommends changes in processes/procedures that will increase timeliness, efficiency and aid customer service and satisfaction through technology, etc.; oversees the day to day operation of the public permit processing center's software, logs, spreadsheets, etc. ensures the effective utilization of computer technology to monitor the flow of customers at the public permit processing center. supervises, counsels, and evaluates assigned staff; reviews work; provides work direction and guidance to assigned staff; establishes work performance standards; prepares and conducts performance evaluations; initiates and implements disciplinary actions as appropriate; recommends promotions; and approves/schedules paid leaves; trains staff and develops a public permit processing center culture that provides excellent customer service, promotes creative problem solving, and disseminates consistent information; conducts staff meetings; coordinates activities of all staff assigned to public permit processing center, in order to consistently manage work flow; mediates and resolves disputes, misunderstandings, etc., between customers and staff; responsible for all physical aspects of public permit processing center, e.g. ensuring computers and printers are functional and safe, all forms are kept current and in stock, resource materials are available and up-to-date, and damaged physical assets are repaired; performs other related duties as assigned.
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REQUIREMENTS TO FILE
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Current Permit Technician or Plans Examiner certification issued by the International Code Council (ICC); (proof required) *.
AND
Associate's degree with coursework in building construction science and technology, planning, civil engineering, architecture, fire science technology, code enforcement, public or business administration, or a closely related field (proof required) * and two (2) years of experience as a Permit Technician II, or equivalent, performing in a lead capacity in a regulatory or permit processing environment with customer service responsibilities. (For more information regarding duties of Permit Technician II CLICK HERE)
OR
Four (4) years of paid, full-time equivalent progressively responsible work in a public or private sector agency involved in a regulatory function or permit processing involving a high level of public contact with two (2) years of the required experience as a Permit Technician II, or equivalent, performing in a lead capacity in a regulatory or permit processing environment with customer services responsibilities. (For more information regarding duties of Permit Technician II CLICK HERE)
*Proof of required documents, such as degree or transcripts, must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristic on the form. Degrees must indicate the field of study and transcripts must indicate field of study and degree conferred date. Candidates who possess degrees from colleges or universities from outside the United States must attach proof of educational equivalence at the time of filing.Knowledge, Skills, and Abilities:
Knowledge of:
- Principles and techniques of effective supervision, including training and evaluation processes;
- Construction codes, techniques and methods of permits and plan check processes and procedures, and zoning requirements;
- Methods, principles, and practices of effective conflict resolution;
- Computerized permit information system;
- Current trends and developments in the field of permit processing;
- Proper English usage, grammar, spelling, punctuation, and vocabulary.
Ability to:- Plan, direct, and coordinate a customer service focused public permit processing center;
- Supervise, train, and evaluate employees for the efficient and effective delivery of services;
- Interpret, apply, and explain City policies, procedures, laws, and regulations;
- Interpret and clearly communicate technical and complex information, terminology, policies and procedures, including construction codes, ordinances, and regulations;
- Review and make recommendations on complex personnel and performance issues, policy interpretations, and resource allocation issues;
- Analyze circumstances/situations accurately, adopt an effective course of action, and provide leadership to others in carrying out action plans;
- Establish and maintain effective working relationships with employees, supervisors, other management staff, and the public consistently exercising tact, good judgment and a pro-active, problem-solving focused communication style;
- Lead by example by consistently demonstrating professionalism, excellent customer service skills and service delivery;
- Multi-task and prioritize work load;
- Communicate clearly and concisely, both orally and in writing;
- Maintain composure under stressful circumstances;
- Operate office equipment including computers, printers and copiers as well as the supporting word processing, spreadsheet, e-mail, and database applications;
- Type with accuracy and at a speed necessary for successful job performance;
- Maintain accurate records and files;
- Facilitate and problem-solve quickly and independently and/or as part of a team;
- Provide support and leadership to City and department staff.
DESIRABLE QUALIFICATIONS: Bilingual/Biliterate skills (Spanish, Khmer, or Tagalog) is desired for some positions.
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SELECTION PROCEDURE
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EXAMINATION WEIGHTS:
Application and Supplemental Application...............................Qualifying
Screening of applicants will be conducted on the basis of application and required supplemental application submitted. This selection procedure will be conducted using a continuous non-competitive process, which means applications are evaluated solely on training, experience, education, or certification. All applicants meeting the minimum qualifications will be placed on an eligible list. Applicants receiving Veteran’s Credit will be placed on the eligible list first and then in the order in which applications were filed. This is a continuous eligible list, which means eligible lists may be established periodically and may expire six months from their effective date. Applicants may apply only once during a four-month period. Candidates meeting the minimum qualifications with applications received by April 18, 2025, will be placed on Test #01 established eligible list.If you have not received notification of the status of your application within two weeks of filing your application, please contact the Civil Service Department at (562) 570-6202.
EQUITY AND INCLUSION
The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.
