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Centralized Staffing Office, Staffing Operations Manager, Full Time Days ID - 14025

This is not a human resources role, this is a strategic workforce deployment and manager role

 

 

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond.


Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

 

The Staffing Operations Manager oversees the strategic planning and execution of staffing processes across nursing unit, ensuring optimal staffing levels are consistently maintained.


Responsibilities

Essential Functions:

• Manages day to day operations of Centralized Staffing Office staffing.

• Continuous evaluation of the forecasting of department schedules aligning staffing resources with organizational goals and patient care needs.

• Partner with Senior Director, on continuous improvement projects, data analysis and integration of advanced staffing
technologies.

• Cultivate and sustains strategic partnerships with site leadership to proactively identify & address staffing related opportunities that directly impact patient care.

• Oversees various personnel functions including hiring, work assignments, scheduling, coaching plans, and disciplinary actions.

• Exhibits advanced judgement and critical reasoning skills to devise innovative solutions & spearhead process improvement initiatives. Oversees orientation of new staff planning coordinators.

• Assist department leadership with staff scheduling, bonus offerings, payroll, and HR issues.

• Reviews and optimizes department master staffing plans to ensure the provision of safe and adequate patient care.

• Oversees the strategic planning and execution of daily staffing operations to meet organizational needs effectively.

• Manages the administration and optimization of the self-scheduling process to enhance efficiency and staff satisfaction.

• Leads the response to unplanned staffing variances, coordinating with on-duty staff and contacting off duty personnel to ensure appropriate staffing levels.

• Ensures staffing models align with budgetary constraints and productivity benchmarks for each facility.

• Collaborates with Nurse Operations Managers to develop comprehensive reports that align staffing metrics with established guidelines & evaluate staffing effectiveness indicators. Engages in proactive workforce planning, working closely with nursing operations managers to review staffing schedules at least 6 weeks in advance.

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• Facilitates negotiations to balance workforce needs, ensuring that schedules are finalized only after all variances have been resolved.

• Strategically plans for long term leave and time off requests to address potential shortages.

• Develops understanding and relationships with staff 24/7 so that ultimate flexibility is insured.

• Works with NOMs and Administrative Supervisors for resource management.

• Works with NOMs to develop reports that correlate staffing with guidelines.

• Develops easily understood graphs to report to Administration, NOMs and staff and for annual survey visits.

• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other
federal, state and local standards.


Other Related Functions:

• Day-to-day staffing: Evaluates planned staffing supply with patient care needs. Receives sick or absent calls, recording and reporting. Reports absences in excess of policy parameters so that appropriate coaching or counseling can occur.

• Develops resource material to enable quick and timely communication with staff members.

• Maintains established departmental policies and procedures.


Qualifications

Education/Training
• Bachelor’s degree required

 

Experience:

• Two (2) years of clinical, process improvement or operational experience.

• Preferred 2 years of staffing experience.

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