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Customer Success Lead, Strategic Accounts ID - 14084

Full Job Description

Notable is the leading healthcare AI platform for transforming workforce productivity. Health systems, hospitals, and payers use Notable to improve healthcare quality, close gaps in patient care, drive member enrollment, and patient acquisition, retention, and reimbursement, scaling growth without hiring more staff.

 

We are on a mission to improve the lives of patients, staff, and clinicians - to improve healthcare for humanity. This isn't just a lofty goal - it's something we're achieving every single day. When you join Notable, you become part of a force actively transforming healthcare. Our aim to impact 100 million patients isn't just a number; it's a commitment to creating meaningful change on a massive scale.

 

Therefore, our culture is purposeful in pursuit of this mission. We believe our culture gives each person the opportunity to do the best work of their lives, work with the best teammates, and have fun achieving great things together.

 

Role Summary:

As a Customer Success Lead for strategic accounts at Notable Health, you will be the orchestrator of customer success for our most valuable and complex healthcare clients. You will immerse yourself in their world, understanding their unique needs, challenges, and ambitions, and then leverage Notable's full platform capabilities to drive transformative outcomes. This is a highly visible role that requires a blend of technical expertise, relationship-building, commercial acumen, and a passion for driving innovation in healthcare.

 

What You’ll Do:

 

What We’re Looking For:

  • 7+ years of experience in customer success, implementation, or consulting in healthcare.

  • Proven track record of building relationships with and influencing C-suite executives.

  • Strong technical understanding of healthcare IT systems, workflow automation, and/or data analytics.

  • Exceptional communication and interpersonal skills, including the ability to clearly articulate complex technical concepts to non-technical audiences.

  • Deep understanding of the healthcare industry, its challenges, and the role of technology in driving innovation.

  • Strategic thinker with a proven ability to lead cross-functional teams and drive collaboration.

  • Bachelor's degree or equivalent experience.

  • Willingness to travel up to 50% of the time.

Beware of job scam fraudsters! Our recruiters use @notablehealth.com email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software other than Zoom, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone claiming to be me from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.

Compensation Range: $115K - $140K

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