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Genius ID - 14083

About the position

As a Genius at the Apple Store, you will provide hands-on technical support and troubleshooting for Apple customers, ensuring their trust in the brand. Your role involves diagnosing product issues, offering swift resolutions, and educating customers and team members about Apple products. You will contribute to a culture of inclusivity and support, while continuously updating your technical knowledge to enhance customer experiences.

Responsibilities

  • Diagnose product issues quickly and effectively for customers at the Genius Bar.
  • Provide friendly, hands-on technical support and solutions to customers.
  • Educate customers on Apple products and accessories to enhance their experience.
  • Mentor and share technical knowledge with team members.
  • Identify problems and provide feedback to improve customer service.
  • Maintain composure and customer focus while troubleshooting technical issues.

Requirements

  • Strong people skills and problem-solving abilities.
  • Ability to adhere to a schedule of customer appointments.
  • Excellent verbal and written communication skills.
  • Experience in team environments with shared responsibility.
  • Flexibility with work hours based on business needs.

Nice-to-haves

  • Aptitude for acquiring skills in technical repairs.
  • Eagerness to learn about all Apple products and devices.
  • Excellent prioritization skills and quick decision-making abilities.

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Benefits

  • Comprehensive medical and dental coverage.
  • Retirement benefits.
  • Discounted products and free services.
  • Tuition reimbursement for formal education related to career advancement.
  • Opportunity to participate in employee stock programs.
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