Data Entry Question and Answer

$150 $49

Remote Question and Answer

$150 $49

Virtual Assistant Question and Answer

$150 $49

Content Moderator Question and Answer

$150 $49

Customer Service Question and Answer

$150 $49

Video Game Tester Question and Answer

$150 $49

Clinical Helpdesk & Zendesk Support Specialist ID - 13860

Who Are We?

Prolaio believes that continuous learning and collaboration can make a significant difference in how heart care is administered. We are creating smarter ways to address heart disease and heart risks by integrating a connected platform enabled by smart data science to help patients access the care and attention that will inform better treatments and outcomes.


We envision a future where care teams and hospitals can be more effective, the healthcare system can be more efficient, and patients have a better care experience and more fulfilling lives.


This is precision cardiology, and we know it’s within reach.


What Will You Do?

The Overview

We’re looking to add a Clinical Helpdesk & Zendesk Support Specialist to our team at Prolaio. This role will support our front-line customer service for Prolaio’s clinical projects, providing technical assistance with device and platform use to customers, clinicians, and monitored patients. The position involves responding to phone calls, emails, and support tickets in a timely, positive manner.


In addition to troubleshooting, the role plays a key part in advancing the goals of Prolaio’s clinical customers by proactively reviewing patient/subject study compliance and data collection. You’ll also reach out to patients and clinicians, as needed, to improve participation and ensure smooth project execution.


This role reports directly to the Director of Operations and Strategy. It will be a hybrid position based in the Chicagoland area.


The Specifics

  • Customer Support: Answer support calls coming into Prolaio's support call number(s) from patients and clinical users. All calls should be handled professionally and in accordance with the company's call handling procedures.
  • Compliance Monitoring: Review compliance alerts generated by Prolaio’s monitoring platform, assessment of data quality issues, and contacting clinical staff or monitored subjects as appropriate to remediate possible causes of noncompliance to maximize the amount of data being successfully collected.
  • Technical Support: diagnose and fix problems with hardware and software, and helping customers troubleshoot issues over the phone or through messaging
  • Supporting Tickets: manage support requests received via email and request tickets in Prolaio's help ticket system. In all cases, the person in this position will timely complete ticket resolution forms in the ticket system.
  • Placing Orders: place customer orders in the Prolaio Inventory Database. These requests may come in through via support tickets, support calls, internal communications, or other avenues. To fulfill this duty, this role will communicate with the inventory team regularly.
  • Special Projects: the company may reasonably ask this person to contribute to any other business activity of the company for which the person has sufficient capability and which does not impose an unreasonable burden or unreasonable safety risk.
  • QMS Compliance: comply with the expectations of the Quality Management System (QMS), including Biosketch forms, job descriptions, training, etc.


Why Prolaio?


Who You Are

Experience and Education

  • 1-2 years of experience in customer service, technical support, or a helpdesk role, preferably in a clinical or healthcare setting.
  • 2-3 years of experience with Zendesk
  • Bachelor’s degree in a relevant field (e.g., Healthcare Administration, Business, Information Technology, or related discipline) or equivalent work experience.


Qualification, Skills, and Practice

  • Strong problem-solving skills with the ability to diagnose and troubleshoot technical issues effectively, both independently and in a team environment.
  • Excellent communication skills, both verbal and written, with the ability to interact professionally with customers, clinicians, and patients.
  • Familiarity with compliance monitoring and ensuring adherence to regulatory and study requirements in clinical or healthcare environments.
  • Experience with helpdesk ticketing systems and support platforms, as well as managing and resolving support requests in a timely manner.
  • Knowledge of Google Suite, CRM, and project management tools. Innovative and creative mindset, willing to accept and advocate for new innovations, and a can-do attitude


Company Benefits

  • Competitive Compensation: Competitive salary plus performance bonus and equity.
  • Health Benefits: Generous benefit package which starts on the first day of employment. Our benefits are through a PEO called TriNet and include medical, dental, and vision. Prolaio pays for 80-100% of the premiums. The contribution depends on the plan and level of coverage selected.
  • Life Insurance: Company-provided life insurance ($10,000) with the opportunity to buy up additional coverage.
  • Retirement Plan: 401(k) plan available upon hire through Empower. We do not currently offer a company match.
  • Paid Time Off: Prolaio time off policy is based on length of service. As a new employee you will be eligible for 15 days of PTO which you will start to accrue immediately. We also offer a minimum of 5 sick days (adjusted based on location) and 13 paid company holidays each year (11 scheduled and 2 floating).

 

Back to blog

Yelp Question and Answer

$150 $49

Amzon Question and Answer

$150 $49

Netflix Question and Answer

$150 $49

Disney Question and Answer

$150 $49

Apple Question and Answer

$150 $49

Southwest Airline Q & A

$150 $49

Delta Airline Q & A

$150 $49

Costco Question and Answer

$150 $49

American Question and Answer

$150 $49

Walmart Question and Answer

$150 $49

Tesla Question and Answer

$150 $49

Google Question and Answer

$150 $49

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Related Posts