Ramp Agent (Part-Time) id - 12295
About the position
As a Ramp Agent at Southwest Airlines, you will play a crucial role in ensuring the smooth operation of ground services at the airport. This part-time position requires you to work outdoors in various weather conditions, directing planes on the ground, handling cargo and baggage, and collaborating with other Ground Operations Teams to meet flight departure timelines. You will be responsible for providing legendary customer service to travelers and ensuring that all cargo and baggage are handled efficiently and safely. Your duties will include loading and unloading aircraft, guiding and directing planes, and maintaining positive relationships with customers and co-workers. In this role, you will also be tasked with safeguarding customers' baggage and cargo from loss or damage, performing interior aircraft cabin cleaning, and operating motorized equipment such as belt loaders and pushback tugs. You will need to be alert to your surroundings, as you will be working in close proximity to moving vehicles and aircraft. The position requires you to complete a training program that lasts 4-6 weeks, consisting of both classroom and on-the-job training. After training, you will typically work 6.5-hour shifts over five days, with the potential for mandatory overtime. This is a union-based role, and your assigned shifts will be determined by a seniority-based bidding process. You will need to be flexible with your schedule, as shifts may include early mornings, late evenings, weekends, and holidays. The company is committed to providing a stable work environment with equal opportunities for learning and personal growth, and they encourage creativity and innovation among employees.
Responsibilities
- Provide friendly service to and maintain positive relationships with all internal and external customers.
- Work cooperatively to ensure the success of the company.
- Load, unload, service, guide, and direct company aircraft.
- Receive and record customer baggage, air freight, mail, and company materials as required.
- Handle all aspects of loading, stowing, and unloading baggage, cargo airmail, air freight, ballast, and company materials according to a predetermined plan.
- Pick up, deliver, and transport cargo and baggage to and from aircraft and prepare records in connection with these responsibilities.
- Warehouse, weigh, stack, pick up, and deliver air cargo, checking for mishandling or discrepancies.
- Safeguard customers' baggage, air cargo, air mail, and COMAT from weather, loss, theft, damage, and/or destruction.
- Perform interior aircraft cabin cleaning by hand, including sweeping upholstery and cleaning windows and galleys.
- Clean and service lavatories, operate lavatory carts, and dispose of contents in accordance with established procedures.
- May perform duties of a Provisioning Agent, including stocking aircraft cabin interiors for flights with equipment and supplies.
- Transport cabin and cleaning equipment between aircraft storage area.
- Operate and/or drive motorized equipment, such as belt loaders and pushback tugs.
- Complete forms and paperwork connected with work assignments according to established procedures.
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Requirements
- High school graduate or equivalency certificate (GED) is preferred but not mandatory.
- Must possess a valid state motor vehicle operator's license.
- Must be able to obtain a SIDA badge and meet all local airport requirements.
- Must be able to lift and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
- Must be able to climb, bend, kneel, crawl, and stoop frequently and for extended periods.
Nice-to-haves
- Experience in a fast-paced environment is preferred but not required.
- Ability to work well with others as part of a team.
- Experience in customer service roles is a plus.
Benefits
- Fly for free on any open seat on all Southwest flights for you and your eligible dependents.
- Company contributions up to 9.3% of your eligible earnings for your Retirement Savings Plan.
- Potential for annual Profit Sharing contribution in the Southwest Retirement Savings Plan.
- Competitive health insurance for you and your eligible dependents, including pets.
- Health plan coverage options that start from the very first day of employment.
