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Information Technology Support Professional ID - 12997

About the Job

We are seeking a skilled Desktop Support Specialist to join our team at Curio Wellness. The successful candidate will have a proven track record of providing technical support to end-users, troubleshooting issues, and implementing solutions to resolve problems quickly and efficiently.

Key Responsibilities

  • Provide Level 1 and 2 technical support with setup, installation, and maintenance of desktops, laptops, printers, iPhones, iPads, Android devices, tablets, hand scanners, A/V conference room equipment and line of business software applications
  • Utilize the Go-To-Assist help desk ticketing system to manage incidents, tasks, and day-to-day activities
  • Collaborate with other teams to ensure seamless integration of technical solutions
  • Maintain accurate records of incidents, requests, and resolutions

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Requirements

To be successful in this role, you will need:

  • Bachelor’s Degree in Information Technology, Systems and Network Administrator or like major
  • Four years of equivalent job-related experience
  • Experience in administration, maintenance, and end-user support of Windows OS
  • Experience with Windows OS as both a user and administrator is desired
  • Strong troubleshooting, analytical, and problem-solving skills
  • Ability to work effectively and collaboratively as part of a team
  • Excellent organizational skills
  • Highly detail-oriented with strong document skills
  • Ability to make connections between similar problems
  • Excellent communications and interpersonal skills
  • Ability to work independently, self-motivate, and to manage multiple conflicting priorities simultaneously
  • Resourceful; ability to research hardware and software issues in a thorough manner
  • Ability to follow up on open items and complete tasks in a timely manner
  • Experience in installing, maintaining, troubleshooting, and using standard systems and software applications: MS Office Suite and Microsoft O365
  • Experience with enterprise-level help desk ticketing systems; ServiceNow highly preferred
  • Understanding of and experience with TCP/IP networking and related protocols
  • An understanding of desktop/laptop security tools and applications
  • Ability and desire to keep abreast of new technologies
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