Director, Content Strategy ID - 13515
Position Summary...
About this role:
Managing Functional Partnerships Requires knowledge of Stakeholder identification and mapping, Stakeholder analysis, Stakeholder communication, Stakeholder engagement techniques, Stakeholder management effectiveness tools and methods, Fluency in many specialized business vernacular, Deep understanding of diverse markets to deliver customer and business value, adapt style and best practices to accommodate cultural differences. To collaborate with partners in the value chain to achieve desired outcomes across international markets. Lead cross-functional strategic technology-focused initiatives and encourage the team to cultivate relationships across the businesses and markets. Establishes best practices in the relevant functional area for team members to collaborate with people having different perspectives. Facilitate cross-functional team thinking and brainstorming activities to collectively create and share ideas. Establish shared goals and information sharing platform to foster collaboration. Resolve technical and business issues related to collaborative efforts in varying business conditions. Seek out individuals with different perspectives to help foster creativity and personal growth.
What you will do:
Content Strategy Requires knowledge of Market and industry practices, User-centered design principles, Tools used for documenting instructional and informational content, Information design principles relevant nuances and applicability, CSS, HTML, and JavaScript capabilities and browser/OS compatibilities relevant nuances and applicability. To utilize data-driven approaches and define content problems through research and gap analysis. Develops content strategies for complex projects by translating business requirements to content requirements. Effectively articulates the rationales behind content decisions. Evaluates and evolves tone and style guidelines. Aligns frameworks with messaging and communication from cross-functional teams. Creates content governance and continuous improvement plans. Coordinates and collaborates with a team of experts in search engine optimization, social media, database management, and metadata.
Driving Customer/Client Needs Requires knowledge of Customer and business problems, Dependencies and impacts on product processes/ways of working, Journey mapping, Process optimization, Communication and influencing techniques. To build and maintain relationships with customers to build a strong understanding of customer problems, goals, and motivations. Creates processes to gather and analyze end user experiences with a product. Builds a deep understanding of customer problems to evaluate user risks and rewards and make decisions. Drives the development of holistic solutions that focus on customer readiness and engagement. Creates avenues to enable continuous and JIT feedback from customers. Designs and implements new barrier-free processes, solutions, and practices based on business priorities.
Design Research Requires knowledge of Principles of research, Best practices of qualitative and quantitative research, Data analysis techniques, Techniques to detect gaps in information, Legal risks, factual errors, and breaches of codes of conduct involving the use of research material, Organizational research requirements, Success metrics for research projects, Purpose of research and how it will be used, Values limitations and risks of sources and social networks for research purposes, Emerging methods for obtaining relevant information. To define the key problems to be addressed in research projects. Designs and drives a research strategy to meet identified research needs. Reviews the relevance and usefulness of findings against research objectives outlined in research project plans. Leads the production of final research findings and associated outcomes. Develops reports on future improvements to research processes. Identifies potential legal and ethical issues from using research material. Collaborates with and understands the value of other research partners (for example site analytics, consumer insights) to synthesize and leverage existing data and coordinate research efforts.
User Discovery Requires knowledge of User experience strategies, User interviews and surveys, User journeys, Storyboards, Contextual inquiries. To demonstrate awareness of trends in user consumption habits to develop or improve interaction design and user experience strategies. Proactively identifies areas for user profile enhancements and new participatory design features based on user interviews and surveys. Plans site visits to end users. Maintains appropriate records of user observations. Presents data from site visits in ways that can be used to drive design (for example user stories, user journey maps). Critically evaluates previous user research from multiple sources and perspectives.
Usability Testing and Iteration Requires knowledge of User profiles, Testing scenarios, Documentation, Test plans. To perform testing against a design specification and solve testing issues. Consults on test strategies, components, processes, plans, and approaches during the user acceptance testing process. Compares and contrasts the features and benefits of major acceptance testing frameworks. Applies user acceptance testing in typical software development scenarios. Critiques user acceptance plans for appropriateness and completeness. Develops approaches for acceptance testing according to legal or contractual agreements. Monitors end users in defining the testing environment and acceptance criteria. Explains the importance of active participation in test designs and other testing phases.
Influencing and Building Stakeholder Consensus Requires knowledge of Verbal/Nonverbal behaviors, Application and allocation of Business Communication styles/techniques in ambiguous and challenging situations, Communication channels/media, Interpersonal skills and universal relationship building with ability to connect seemingly unconnected parties, Influencing styles. To build consensus in sensitive situations, present conflicting perspectives in a fair and constructive manner. Confidently present to diverse organization-wide audience positioning arguments/data with a well-structured story. Connect with strategic business priorities leveraging data analytics, financial acumen, and problem-solving techniques to build a cohesive narrative. Become a trusted advisor to diverse stakeholders influencing them to take unpopular/difficult actions on product/technology matters. Coach others on effective communication and consensus building.
Provides overall direction by analyzing business objectives and customer needs, developing, communicating, building support for and implementing business strategies, plans and practices, analyzing costs and forecasts and incorporating them into business plans, determining and supporting resource requirements, evaluating operational processes, measuring outcomes to ensure desired results, identifying and capitalizing on improvement opportunities, promoting a customer environment and demonstrating adaptability and sponsoring continuous learning.
What you will bring:
Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps, recruiting, selecting and developing talent, supporting mentorship, workforce development and succession planning, and leveraging the capabilities of new and existing talent.
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Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices, developing consequences for violations or noncompliance, and supporting the Open Door Policy.
Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives, engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives, and supporting associate efforts in these areas.
Respect the Individual:Builds high-performing teams, seeks and embraces differences in people, cultures, ideas, and experiences, creates a workplace where all associates feel seen, supported, and connected through a culture of belonging so associates thrive and perform, drives a positive associate and customer/member experience for all.
Act with Integrity:Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values and leads by example to foster our culture, supports Walmart's goal of becoming a regenerative company by taking action to advance opportunity, sustainability, community, and integrity.
Serve our Customers and Members:Delivers expected business results while putting the customer/member first and consistently applying an omnimerchant mindset and acting with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members.
Strive for Excellence:Consistently raises the bar and seeks to improve, demonstrates curiosity and a growth mindset, seeks feedback, asks thoughtful questions, and fosters an environment that supports learning, innovation, learning from mistakes and intelligent risk-taking, and exhibits resilience in the face of setbacks.
About Walmart Global Tech:Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity experts, and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions, and reimagine the future of retail.
Ways of Working:
Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. Our associates work onsite the majority of the time, with flexibility. This approach helps us make quicker decisions, remove location barriers across our global team, and be flexible in our personal lives.
Benefits:
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $169,000.00-$338,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: - Stock.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in media and content creation, design, communications, or related area and 6 years’ experience in content creation, knowledge management, UX content design, or related area. Option 2: 8 years' experience in content creation, knowledge management, UX content design, or related area. 3 years' supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Content creation, knowledge management, UX content design, or related area, Content creation or design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a content design area, Master's degree in Media and Content Creation, Design, Communications, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
840 W California Ave, Sunnyvale, CA 94086-4828, United States of America.#J-18808-Ljbffr
