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Customer Service Rep, $24hr, Direct Hire ID - 13539

Full Job Description

Summary

As a Customer Service Representative, you will be essential in delivering outstanding customer support and ensuring client satisfaction. Your core skills in communication and customer service will enable you to effectively address inquiries and resolve issues. You will utilize your data entry and phone etiquette skills to manage customer interactions professionally. With the opportunity to leverage premium skills such as multilingual communication and sales, you will enhance customer engagement. Your proficiency in relevant tools like Microsoft Office and call center operations will further support our mission to provide exceptional service in a fast-paced environment.

Responsibilities:

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
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Qualifications

  • Strong communication skills, both verbal and written
  • Proven customer service experience
  • Proficiency in data entry and Microsoft Office
  • Ability to handle customer inquiries with professionalism
  • Experience in call center environments preferred
  • Multilingual or bilingual skills are a plus
  • Strong typing and computer skills
  • Familiarity with outbound calling and cash handling

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Shift:

  • 8 hour shift

Experience:

  • Manufacturing Industry: 3 years (Preferred)
  • Distribution Industry: 3 years (Preferred)

Work Location: In person

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