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Animal Services Dispatcher ID - 12371

WHY JOIN

 #TEAMRC

 

 

The Animal Services Department is seeking a compassionate and innovated Animal Services Dispatcher to join our team!  

Our mission is Creating  PAWsitive Impact by Enriching the Lives of Animals and People.  We accomplish this by caring for thousands of animals (domestic and wildlife) annually and working to reunite them with their owners, rehome them, or transfer them to rescue and rehabilitation organizations.  We also play an important role in assisting our residents with various animal related concerns. 

When you join TeamRC, you can expect to be working in a fast-paced environment with a dedicated and committed team of staff and volunteers who work tirelessly to protect and serve the animals and people in our community.  

WHAT YOU WILL BE DOING HERE AT TEAM RC

YOUR IMPACT
You'll be responsible for:

  • Answering and triaging emergency calls from the public and outside agencies; prioritizing calls and dispatching them to the Animal Services Officers.
  • Responding to inquiries from the public at the front counter, via email, and RC Responds regarding a variety of animal related concerns.
  • Communicating with Animal Service Officers and public safety officials via radio.
  • Inputting activity calls, notes, and outcomes into the Animal Center’s software, Chameleon.
  • Preparing documents for public records request, administrative hearings, and court cases.
  • Maintaining the animal license data base including running renewals, managing online animal licensing program, and entering animal licensing information into the database.
  • Participating in the rabies control program by ensuring bite reports, quarantines, and official documents are completed.
  • Cashier services; assisting the front office with collecting and processing adoptions, reclaimed animals, stray animals, and owner surrendered animals.
  • Researching lost pet databases to reunite pets with their owners.
  • Assisting with offsite pet licensing clinics.
BEST FIT
This position might be perfect for you if:
  • You share the Animal Center’s values:
R - Resilience in overcoming obstacles to rescue, rehabilitate, reunite and rehome animals.
C - Compassion to provide above and beyond care for the animals and people we serve.
A - Achieving goals to lead, advance, and promote the highest standards in animal welfare.
C - Commitment to enhance community partnerships, public safety and humane education.
  • You have excellent customer service and communication skills.
  • You are great at multitasking.
  • You have the ability to work with people with different personalities and emotional states.
  • You are compassionate and empathetic for people and their pets.
  • You are a problem solver and enjoy working with the community to solve their pet related concerns.
  • You are detailed-oriented and have a knack for remembering people, addresses, and past calls.
  • You have an animal care and control background and/or experience dispatching for an enforcement agency.  
  • You realize weekends and evenings shifts come with the job.

For more information about this position please visit the job description here. 

Application Deadline: Tuesday, April 22, 2025
Tentative First Interview: May 7, 2025
 **Subject to change at the discretion of the personnel officer**

 

ARE YOU QUALIFIED

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Education and/or Experience:
 Education equivalent to graduation from high school. Six months of public contact and recordkeeping experience; working with domestic animals in a veterinary hospital, clinical setting or other animal services facility is desirable.
 
 Knowledge, Skills and Abilities:
 Standard radio or telephone communication receiving and transmitting equipment; modern office procedures, equipment and techniques, including principles of recordkeeping and automated information systems; correct English usage, spelling, grammar and punctuation; customer service techniques; animal care services; perform routine clerical work; meet and deal tactfully and effectively with the public; prioritize calls; effectively communicate with and elicit information from upset and/or irate citizens; respond to requests and inquiries for information regarding animal services; work independently in the absence of supervision.
 
 Licenses, Certificates, and Special Requirements:
 Ability to work various shifts, including evenings, weekends and holidays, as needed.

WHERE DO YOU GO FROM HERE

All applicants are required to apply online at www.cityofrc.us. Closing date is 5:00 pm on April 22, 2025 or until a sufficient number of applications have been received.
 

Applications must be complete and demonstrate that the minimum qualifications are met.  All statements made on the application are subject to investigation and verification.  Resumes may be attached to completed application form as supplemental information and will not be accepted in lieu of an official application form. Applications will be screened and the most qualified candidates who best match the needs of the City will be invited to compete further in the examination process.  All candidates will be notified of their application status by email throughout the recruitment process. Candidates invited to compete in the examination process, who successfully pass the examination process, will be place on an eligibility list. The candidate on the eligibility list who most closely meets the requirements of the City may be selected to receive a final offer. The City may conclude that none of the candidates, even those who meet the minimum qualifications, are appropriate for the position.
 
Successful candidates shall be required to:

  • Pass a reference and background verification.  References will not be contacted until a mutual interest has been established; and
  • Provide proof of a valid California driver's license and be insurable; and
  • Pass a pre-employment medical exam which includes a drug/alcohol screening. 
If hired, candidates must complete a verification form designated by Immigration and Naturalization Service to certify that they are eligible for employment in the United States of America and furnish proof certifying legal authorization to work in the United States. 

The City of Rancho Cucamonga Participates in E-Verify.  Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.  In accordance, the City will provide the U.S. Citizenship and Immigration Services and, if necessary, the Department of Homeland Security and Social Security Administration, with information from each new employee's Form I-9 to confirm work authorization.  For additional information regarding E-Verify, the Federal Government's online employment eligibility verification system, please visit www.uscis.gov. 

Disclaimers
The City of Rancho Cucamonga is an Equal Employment Opportunity, Affirmative Action Employer.  In addition, the City of Rancho Cucamonga abides by a nepotism policy which may preclude you from being hired if the City employs a relative. The City of Rancho Cucamonga makes reasonable accommodations for disabled persons, considering each situation on an individual basis.  Please make direct requests for accommodation to Human Resources.  For information on Employee Rights under the Family and Medical Leave Act, please click here (Download PDF reader) (Download PDF reader). There is a no smoking policy in effect in all City Offices and vehicles.  Finally, please note that the provisions of this bulletin do not constitute a contract expressed or implied and any provisions contained in this bulletin may be modified or revoked without notice. Questions regarding this recruitment may be directed to Human Resources at Careers@CityofRC.us. Applicants may wish to visit the City's official website at www.cityofrc.us for more information. 
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