Alaska Airlines Passenger Service Lead (Part-Time) in Wichita, KS ID - 11165

Job title: Alaska Airlines Passenger Service Lead (Part-Time) in Wichita, KS at Menzies Aviation [adinserter block="1"]
Company: Menzies Aviation [adinserter block="1"]
Job description: Description :

Description

The Passenger Service Lead will be responsible for overseeing gate/counter operations ensuring our guest have a first-class experience from beginning to end.

Comfortably and continuously move/lift customer luggage with an average of 50 pounds, including some pieces exceeding 75lbs.

Ensure accuracy of all weight and balance requirements

Promptly handle all customer service complaints with a focus on positive resolution.

Complete all check- in procedures including the handling of reservations, ticketing, set assignments, airport announcements and checking for proper international documentation.

Assist customers with specials needs and unaccompanied minors.

When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet, approximately 2-3 time per day and responsible for open/closing aircraft doors.

Read and interpret aircraft loading manifests and baggage and cargo routing tags.

Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.

Responsible for training all new PSA’s.

Perform other duties as assigned.

Qualifications:

  • Must be 18 years of age;

Must have a High school diploma or equivalent; Must pass all pre-employment testing to include drug testing and a physical;

Qualifications

Behaviors

Preferred

Functional Expert: Considered a thought leader on a subject

Enthusiastic: Shows intense and eager enjoyment and interest

Team Player: Works well as a member of a group

Leader: Inspires teammates to follow them

Education

Required

High School or better. [adinserter block="1"]
Expected salary: $15 per hour [adinserter block="1"]
Location: Wichita, KS [adinserter block="1"]

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