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Zendesk Specialist ID - 9304

About Jimdo

Join us to help unleash the power of the self-employed and help them thrive! 


Jimdo was founded by three school friends in 2007 in a farmhouse in Northern Germany. Fast forward to today, we’re a growing, profitable business with a team of 250+ people from 50 nationalities based in over 15 countries. Our portfolio serves the unique needs of microbusinesses. In addition to our GDPR-compliant website builder powered by AI, we offer an online store, logo creator, legal text generator, business listings, social media integration, SEO, and more.

We recently launched Business Builder. This is a new all-in-one solution - the first of its kind in Germany - that enables people at the start of their self-employment journey to get from idea to success faster and easier. And there’s a lot more coming! We’re constantly developing new products and services that make the lives of micro-business owners easier and help fuel their businesses. If you’re inspired by our mission and like the idea of working for a dynamic remote-first company where you can create impact from day 1, we’d love to meet you!


Role Overview :

As a Zendesk Specialist, you will play a pivotal role in enabling and supporting our customer experience (CX) efforts. Your primary focus will be on the administration, configuration, and continuous improvement of Zendesk workflows. Responsibilities include adding new communication channels, applying AI features, and integrating Zendesk with other systems to optimize our operational effectiveness and customer experience.

 

What you’ll be doing:

  • Maintain and improve customer service tools and infrastructure, ensuring system reliability and availability.

  • Develop and implement automated processes to increase customer service efficiency.

  • Create and manage detailed records of customer service strategies and tools.

  • Monitor and apply the latest technological advancements, including AI features.

  • Implement app integrations and handle API-related tasks with Zendesk and other systems.

  • Collaborate effectively within the team and with other technical experts.

  • Build and maintain strong relationships with suppliers.

 

What you bring to the table:

 

What we offer:

Inspiring Mission: At our core, we are driven by a meaningful mission - to  empower solopreneurs and small businesses to succeed and  to contribute to the sustainability and vibrancy of the communities they serve.

Flexibility and Trust: Our work environment thrives on flexibility and trust. We offer fully remote work set-up  with opportunities for in-person collaboration. You can manage your working hours flexibly because we prioritize the results you deliver over the number of hours you put in. 

Support for your side hustles: We encourage side hustles. In addition, you get up to three free Jimdo websites for your personal or professional projects that you get to keep forever.

An International Diverse Team: Our team is a mosaic of over 248 individuals hailing from 50+ different countries and working across 15+ diverse locations. We take pride in our openness and inclusivity, with an Employee-led DEI Council and active ERGs that ensure everyone's voices are heard.

Continuous  Growth and Career Development: We invest in your growth with company-wide access to LinkedIn Learning and curated learning paths. From day one, you have the chance to contribute your ideas and create a meaningful impact. Our flat hierarchies and swift decision-making processes provide an open platform for your career progression.

 

Competitive Benefits Package: 

  • Annual compensation reviews to ensure you're rewarded fairly.

  • A remote office set-up bonus to enhance your workspace.

  • A unique workation policy that allows you to work from different locations.

  • An employee assistance program, offering resources and counseling.

  • Plus, a perk that keeps giving: up to three free Jimdo websites for your personal or professional projects that you get to keep forever.

 

Jimdo is proud to be an equal opportunity employer. This means that we don’t discriminate based on race or ethnic origin, color, the language(s) you speak, where you (or your parents) are from, or whether or not you consider yourself to have a disability. Neither will your age, gender, gender identity, sexual orientation, religion, beliefs, or political opinions play a part in your application with us. Our diverse team values and celebrates the uniqueness of each individual. We embrace differences and believe that they enrich our organization, making us stronger and more innovative. Join us, and let's continue to create a workplace where everyone can thrive, regardless of background or identity.


By sending your application, you declare that you read and understand the Jimdo Applicant Privacy Policy

Jimdo Glas
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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