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Tech Mahindra Recruitment |Chat Support ID - 12951

                            <p>Job Description</p>

<p>Tech Mahindra is a leading global technology company that provides innovative solutions to clients across various industries. As a Chat Support Representative, you will be a crucial part of our customer service team, responsible for providing exceptional support to our clients through web chat, emails, and social media platforms.</p>

<p>Job Responsibilities:</p>

<p>Handle customer queries on Web Chat, E-mails, and Social Media, ensuring prompt and accurate responses.<br />
Educate current and potential customers about our products and services, providing them with relevant information.<br />
Maintain accurate customer records, ensuring all interactions and transactions are properly documented.<br />
Identify and escalate priority issues to the Team Leader and Operations Team for swift resolution.<br />
Actively participate in team meetings, contributing ideas and insights to improve customer service processes.<br />
Key Performance Indicators:<br />
Handle all queries in a polite, professional manner, demonstrating excellent communication skills.<br />
Probe and troubleshoot customer queries, providing suitable and satisfactory solutions.<br />

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Educate customers on our services and processes to enhance their overall experience.<br />
Escalate any unresolved issues to the Team Leader, ensuring timely resolution.<br />
Achieve agreed Key Performance Indicators (KPIs) and Objectives, maintaining high-quality service standards.<br />
Adhere strictly to shift schedules, ensuring seamless customer support coverage.<br />
Follow laid down internal policies, procedures, and processes, ensuring compliance at all times.<br />
Work collaboratively with the team, fostering a positive and supportive work environment.</p>

<p>Qualifications:</p>

<p>A Bachelor’s degree from any stream if a Fresher.<br />
Minimum HSC with a minimum of 1 year of relevant experience.<br />
Passionate about customer care, with a genuine desire to assist and serve customers.<br />
Good typing skills with a focus on accuracy and efficiency.<br />
Fluent in written and spoken English, with excellent grammar and vocabulary.<br />
Able to work well under pressure and with minimum supervision.<br />
A fast learner who can adapt to changing customer needs and work with set targets.<br />
Must be time flexible and available to work in a rotational shift system, including holidays and weekends.</p>

<p>Requirements and Qualifications:</p>

<p>Proficiency in the English language, both written and verbal, is essential.<br />
Strong problem-solving skills and the ability to think quickly and analytically.<br />
Excellent interpersonal skills, with the ability to build rapport with customers.<br />
Detail-oriented with exceptional organizational skills.<br />
Tech-savvy and comfortable navigating multiple software applications.<br />
Previous experience in customer service or a related field is a plus.<br />
Join our dynamic team at Tech Mahindra and contribute to delivering exceptional customer support to our valued clients. Apply now and be part of a company that values innovation, collaboration, and customer satisfaction.</p>

<p>Please submit your application in English.<br />
 </p>
                            

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