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Services Manager, Customer Service Management ID - 11379

Job Description

Welcome to General Electric, a global leader in technology and services! We are currently seeking a highly motivated and experienced Services Manager to join our dynamic Customer Service Management team. In this role, you will be responsible for overseeing and driving the success of our services division, ensuring exceptional customer satisfaction and operational excellence. As a Services Manager, you will have the opportunity to lead a team of service professionals and collaborate with cross-functional teams to deliver high-quality solutions to our valued customers. The ideal candidate will possess strong leadership skills, a customer-centric mindset, and a proven track record in service management. If you are ready to take on a challenging and rewarding role with a reputable company, we invite you to apply for our Services Manager position at General Electric.

  1. Develop and implement strategies to drive growth and profitability of the services division.
  2. Oversee day-to-day operations of the services division, ensuring smooth and efficient delivery of services to customers.
  3. Lead and motivate a team of service professionals to achieve performance targets and provide exceptional customer service.
  4. Collaborate with cross-functional teams to develop and deliver innovative solutions to meet customer needs.
  5. Monitor and analyze key performance metrics to identify areas for improvement and implement corrective actions.
  6. Develop and maintain strong relationships with key customers to ensure their satisfaction and loyalty.
  7. Manage and optimize the services budget to maximize revenue and minimize costs.
  8. Stay updated on industry trends and best practices to continuously improve the services division's offerings.
  9. Ensure compliance with company policies, procedures, and standards for quality, safety, and customer service.
  10. Represent the company and promote its services at industry events, conferences, and trade shows.
  11. Conduct regular performance reviews and provide coaching and feedback to team members to support their professional development.
  12. Contribute to the development of marketing and sales strategies for the services division.
  13. Handle customer escalations and complaints in a timely and effective manner.
  14. Conduct market research and analysis to identify new opportunities for growth and expansion of services.
  15. Prepare and present reports and updates to senior management on the performance and progress of the services division.

Job Qualifications
Bachelor's Degree In Business Administration, Management, Or A Related Field

Minimum Of 5 Years Of Experience In Customer Service Management

Strong Leadership And Team Management Skills

Excellent Communication And Interpersonal Abilities

Proficiency In Customer Relationship Management Software And Systems

Required Skills
Process Improvement

Strategic Planning

Project Management

Data Analysis

Communication

Time Management

Budget management

Conflict Resolution

Team Leadership

Training and Development

customer satisfaction

Problem-Solving

Soft Skills
Communication

Conflict Resolution

Customer Service

Leadership

Time management

creativity

Attention to detail

Teamwork

Adaptability

Problem-Solving

Compensation
According to JobzMall, the average salary range for a Services Manager, Customer Service Management is $60,000-$80,000 per year. However, salaries can vary based on location, industry, and experience level. Some high-paying industries for customer service managers include finance and insurance, professional and technical services, and information technology. Additionally, individuals with advanced degrees or certifications may command higher salaries.

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