ServiceNow - Senior Functional Process Consultant - ITx Workflows ID - 13278
**Principal Business Process Consultant – ITx Workflows
Locations: Richmond, VA; Atlanta, GA; Remote**
Veracity by RGP™ is a next generation consulting firm focused on delivering transformative solutions across strategy, experience, process, technology, and culture. Combining the flexibility of a talent-driven partner with the expertise of a project-based consultancy, Veracity helps organizations drive meaningful change. With a people-first approach, Veracity ensures every engagement is tailored to meet the unique needs of its clients, empowering them to engage, operate and outperform the competition. Backed by RGP’s global reach, Veracity offers specialized talent and award-winning methodologies that deliver impactful, long-term results across various industries and regions.
Veracity is currently seeking a Principal Business Process Consultant for ITx workflows (ITSM / CMDB/CSDM / ITOM / ITAM, HAM, SAM) to join our fast-growing ServiceNow Practice team. There is an immediate need to lead a re-implementation project for a legacy customer looking to get back to out of the box capabilities. The resource will be responsible for the successful delivery of ServiceNow solutions and services, in a client consulting environment. Business Process Consultants work with a vast range of organizations to help them work more efficiently and gain greater value using the ServiceNow platform. As a Business Process Consultant for ITx Workflows you are essential in designing and deploying best practice process solutions that help achieve the strategic goals of our customers. In this role, you will lead process discovery, re-engineering, improvement, and analysis sessions to identify solutions that are repeatable, efficient, and accelerate value by employing proven best practice solutions. You will document, prioritize, and lead in the delivery of the overall solution that will allow our customers to manage work more efficiently, and meet the overall goals of the project.
What you get to do in this role:
The Principal Business Process Consultant for ITx Workflows will be responsible to prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements. Document, communicate and validate business, functional design, and process requirements throughout the customer engagement. Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates. Provide guidance to customers on tools, features, and processes available to them on the ServiceNow platform that could provide additional value. Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes. Design and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value. Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team development. Invest and maintain expertise in ServiceNow products, processes, best practice, capabilities, and features.
To be successful in this role, we need someone who has:
- 5+ years of experience in ITx product implementation and process consulting, ITIL certification (preferred).
- A Bachelor's degree or equivalent practical experience (5-10 years).
- 3+ years working with the ServiceNow platform on current releases.
- 5+ years’ experience in management consulting, process design, or product management.
- Excellent communication skills (written and verbal) with strong presentation and facilitation skills.
- Exceptional skills documenting process design, business requirements, agile user stories, process guides, and project collateral.
- Strong interpersonal skills with a strong customer centric mindset.
- Experience leading / executing complex strategic and operational initiatives at large organizations.
- Experience partnering with and advising executives.
- Implementation certifications preferred but not required. (CSA) Certified ServiceNow Administrator and (CIS-ITSM) Certified Implementation Specialist for ITSM and Micro Certifications for CMDB.
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Consulting Skills
- Proven team player and team builder
- Quick learner that can adapt to a fast pace, changing environment
- Eagerness and a strong desire to expand IT knowledge at an enterprise level, as well as a willingness to be mentored by other IT consultants.
- Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
- Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
- Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner
- Strong attention to detail and creative problem-solving skills an absolute essential
- Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs
- Proven record of successfully managing business relationships
Our Culture
- Flexible work environment (remote or onsite)
- Family first
- Agile and collaborative
- Fun and energetic
- Group of like-minded folks and creative problem solvers
- Fast paced
- Inclusive and Passionate
- Supportive, approachable, and encouraging leadership and team members
- All roles are client facing
Summary of Benefits*
- Competitive compensation
- Comprehensive medical plans
- 401k Savings Plan
- Employee Stock Purchase Plan
*Benefit eligibility may vary based on employment status upon hire
Base Pay Range $85-95/hr. W2
All compensation is commensurate with employee qualifications, experience, and other factors including geographic location, market, and operational factors.
Equal Opportunity Employer
Veracity Consulting Group is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, or veteran status, and encourage all applicants to apply.
If you are applying for a position in San Francisco, Los Angeles, or Los Angeles County, please visit the RGP Notice on Fair Chance Ordinances at https://rgp.com/fair-chance-ordinances/.
Visit our website at www.meetveracity.com to see the amazing work our teams have done and continue to do!
