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Remote Customer Support Representative-Full Time/Part Time ID - 11538

DMS’ Purpose:


We are creating a culture of service. We empower others to grow, rise, and give back – accelerating positive change in the world. We lead with the heart to bring out the best in you – which brings out the best in us. We do well so we can do good.


 


Position Overview:




The Customer Support Representative is responsible for assisting customers by providing information about products or services, addressing inquiries, and resolving complaints. The role involves ensuring a positive customer experience by addressing concerns in a timely and efficient manner.


 


Key Responsibilities:

Customer Assistance

Answer customer inquiries via phone, email, chat, or social media.

Provide product/service information, pricing details, and troubleshoot issues.

Ensure customers have a positive interaction with the company.


 


Problem Resolution:

Identify customer issues and provide accurate solutions, including step-by-step instructions or troubleshooting.

Escalate complex issues to relevant departments or management.

Follow up with customers to ensure their issues are fully resolved.


 


Documentation:

Maintain detailed records of customer interactions, complaints, and feedback.

Update customer accounts with relevant information and resolutions.

Track customer feedback for improvement in products/services.


 


Product Knowledge:

Stay updated on product or service changes, new features, and policies.

Provide feedback on common customer queries to help improve product development or customer support processes.


 


Customer Retention:

Work to retain customers by offering solutions and promoting relevant services/products.

Build rapport with customers to foster trust and long-term relationships.


 


Team Collaboration:

Work with other teams (like Sales, Technical Support, etc.) to ensure customer issues are resolved effectively.

Participate in training sessions and team meetings to improve service standards.


 


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Qualifications:

  • High school diploma or equivalent required.
  • Strong communication skills and ability to manage sensitive information with discretion.
  • Strong organizational skills with attention to detail and ability to multitask.
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with HRIS systems is a plus.
  • Interest in HR operations, M&A integration, and change management.
  • Adaptability and problem-solving skills in a fast-paced environment.

 

What We Offer:

 

  • Hands-on experience in customer service operations during a fast-paced and dynamic business environment.
  • Exposure to customer support strategies, problem-solving techniques, and improving customer satisfaction.
  • Networking opportunities with senior customer service leaders and cross-departmental teams.
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with HRIS systems is a plus.
  • Interest in HR operations, M&A integration, and change management.
  • Potential career advancement opportunities beyond the entry-level role, with room for growth in customer support, sales, or management.

Traits/Values:

  • Integrity – adhering to high ethical principles and professional standards.
  • Trustworthiness – Being honest, dependable, and earning the confidence of others.
  • Excellence – consistently being the best you can be.
  • Responsible – being reliable and trustworthy.
  • Accountability – being obligated and willing to accept responsibility for one’s actions.
  • Dignity – behaving in accord with DMS basic principles.
  • Respect – treating others as you would have them treat you.

Our Values:

Gratitude * Integrity * Fun * Teamwork * Excellence * Diversity &

Respect * Innovation * Commitment * Humility


 



Job Title - Full Time/Part Time


 


Job Location:

This is a remote role




AFFIRMATIVE ACTION STATEMENT:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
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