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Operations Manager ID - 11496

Job Description

Welcome to Starbucks, where our passion for coffee and customer satisfaction is at the heart of everything we do. We are currently seeking a talented and driven Operations Manager to join our team and help us continue to deliver exceptional experiences to our customers. As an Operations Manager, you will play a crucial role in managing the day-to-day operations of our stores, ensuring they run smoothly and efficiently. We are looking for someone with a strong background in operations management, a passion for leadership and a dedication to creating a positive work culture. If you are a dynamic and results-driven individual with a love for coffee and a commitment to excellence, we want to hear from you!

  1. Oversee the day-to-day operations of multiple Starbucks stores, ensuring they are running smoothly and efficiently.
  2. Develop and implement operational strategies to improve the overall customer experience and increase profitability.
  3. Monitor and analyze key performance indicators to identify areas for improvement and make data-driven decisions.
  4. Create and maintain systems and processes to streamline operations and ensure consistency across all stores.
  5. Train and coach store managers and staff on operational procedures, customer service, and company policies.
  6. Conduct regular store visits and audits to ensure adherence to company standards and identify areas for improvement.
  7. Manage inventory levels and ordering processes to ensure adequate product availability and minimize waste.
  8. Collaborate with other departments, such as marketing and human resources, to support company initiatives and goals.
  9. Resolve any customer or employee complaints or concerns in a timely and professional manner.
  10. Recruit, hire, and train new store managers and staff to maintain a high-performing team.
  11. Monitor and manage store budgets and expenses to meet financial targets.
  12. Foster a positive and inclusive work culture by promoting teamwork, communication, and employee development.
  13. Stay updated on industry trends and best practices to continuously improve operations and customer satisfaction.
  14. Ensure compliance with all company policies, procedures, and safety standards.
  15. Communicate regularly and effectively with upper management to provide updates on store performance and make recommendations for improvement. 

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Job Qualifications
Bachelor's Degree In Business Administration, Operations Management, Or A Related Field.

Prior Experience In A Supervisory Or Managerial Role, Preferably In The Food And Beverage Industry.

Strong Communication And Interpersonal Skills, With The Ability To Lead And Motivate A Team.

Proven Track Record Of Successfully Managing Operations, Meeting Financial Targets, And Implementing Process Improvements.

Knowledge Of Starbucks' Brand And Values, With A Passion For Delivering Exceptional Customer Service And Upholding Company Standards.

Required Skills
Process Improvement

Communication

Time Management

Team Management

Budget management

Leadership

Inventory Control

customer service

Quality Control

Sales forecasting

Training and Development

Problem-Solving

Soft Skills
Communication

Conflict Resolution

Emotional Intelligence

Leadership

Time management

creativity

Critical thinking

Teamwork

Adaptability

Problem-Solving

Compensation
According to JobzMall, the average salary range for a Operations Manager in San Bernardino, CA, USA is $71,000 to $104,000 per year. This range may vary depending on the specific industry, company size, and level of experience of the individual.

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