operations manager, Arriviamo Cocktail Bar - Starbucks Reserve & Roastery - Chicago, IL ID - 11494
Now Brewing: operations manager, Arriviamo Cocktail Bar, Starbucks Reserve & Roastery
As an operations manager for the Arriviamo Cocktail Bar, you will lead a team of partners responsible for showcasing Starbucks Reserve & Roastery cocktail craft and innovation. Arriviamo features coffee-forward craft cocktails and Chicago-inspired creations, both paired with our delicious Reserve Kitchen artisanal food offerings. This operations manager role is critical in building a team of partners (employees) passionate about creating a memorable customer experience through craft cocktail theatre and service.
This fast-paced environment encourages partners to develop their passion for service while working alongside a diverse team of Starbucks partners. Focused on a total service model, the Arriviamo Cocktail Bar looks to elevate the guest experience through belonging, joy, and craft as we create connections, one beverage at a time.
Job Summary and Mission
This job contributes to Starbucks success by leading a team of managers and partners to deliver the Roastery Experience for our customers and partners. The operations manager is required to regularly exercise discretion in managing the overall customer and partner (employee) experience in the Roastery. This position also collaborates with a peer management team, supervising and directing the workforce, ensuring a relentless focus on customer service, stewarding product and brand quality, managing the financial performance of Roastery zones and making staffing decisions. The incumbent is responsible for modeling and acting in accordance with the mission. values and guiding principles of Starbucks.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Leadership - Setting goals, driving and creating plans for the work group with peer store management team, developing organizational capability, modeling how we work together and effective communication:
- Leads a team of associate managers and hourly partners to deliver legendary customer and partner experiences
- Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
- Role models a passion for service, coffee curiosity, operations excellence and innovation while inspiring partners to deliver the Reserve & Roastery experience
- Drives the engagement, development and performance of all members of their team
- Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep the Roastery location operating to standard
- Demonstrates ingenuity and creativity in accomplishing goals when resources are limited or unavailable; can execute a plan without relying on a defined process
- Builds strong working relationships with the local Starbucks business market including partners, stores, and leaders
- Displays a customer comes first attitude by training and holding partners accountable for delivering exceptional customer service
- Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team on how to implement those plans to meet operational and organizational objectives
- Responsible for coaching and developing associate managers and hourly partners to achieve business goals
- Manages through unusual events to keep the store and all zones operating to standard
- Sets clear expectations, delegates and communicates key responsibilities and practices to associate managers to ensure smooth flow of operations within the store overall and across zones
- Establishes and communicates a compelling and inspired vision, creates competitive winning strategies and plans, ensures department strategies are aligned with company strategies
- Provides coaching and direction to the store team to take action and achieve operational goals
- Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals
- Develops a positive, respectful, productive and professional work environment
- Engages in conversation with customers to understand their experience and adjust as needed in the moment, identifying trends to continuously improve through awareness, empathy and action
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Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results:
- Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements at the associate manager and hourly partner levels
- Utilizes existing tools to identify and prioritize communications with the store team. Communicates clearly, concisely and accurately to ensure effective store operations across all zones
- Creates total store implementation plans based on trend analysis and local market knowledge to ensure effective execution of Roastery & Reserve program initiatives that achieve both operational excellence and business results
- Follows up consistently with team of associate managers to ensure accountability to plans
Business Requirements - Providing functional expertise and executing functional responsibilities:
- Builds associate manager capability to analyze zone level business trends and results and understand the total store impact.
- Proactively identifies problems, embraces problems as challenges to solve and coaches associate managers to do the same
- Solicits customer feedback and proactively researches local markets to understand customer and community needs.
- Uses all operational tools to plan for and achieve operational excellence in the store
- Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives. Resources include but are not limited to Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, and Operations Services
- Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance
- Ensures compliance with applicable federal, state and local laws and regulations.
- Manages service of alcohol according to all state and federal laws and regulations, as well as company and brand and policies and standards
- Maintains regular and consistent attendance and punctuality
Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities, using collaboration and peer coaching to build effective teams:
- Role models leading in service of others
- Actively manages store partners by regularly conducting performance assessments and providing performance feedback through the use of performance and development tools to support organizational objectives
- Challenges and inspires partners to achieve business results
- Develops and maintains positive working relationships with partners
- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition
- Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected
Basic Qualifications
- 5-7 years of progressively experience in retail or restaurant management in a complex environment
- Experience supervising others
- Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays
- Ability to carry 35lb on a consistent basis
- Ability to read, understand, follow, and enforce safety procedures
Preferred Qualifications
- Experience analyzing financial reports to optimize business results
- Ability to manage store operations independently
- Knowledge of customer service techniques
- Ability to communicate clearly and concisely, both orally and in writing
- Team-building skills
- Ability to build cohesive, collaborative teams
- Portfolio management experience
- Experience assessing talent & developing a talent pipeline strategy
- Build diverse team of high performing partners
- Outstanding skills in leadership, interpersonal communication, and partner development
- Organization and planning skills- ability to plan and prioritize workload
- Strong operational and problem-solving skills in a customer-service environment
- Highly motivated, self-directed and results-oriented, with the proven ability to solve complex problems
- Ability to handle confidential and sensitive information
- Able to identify opportunity areas and create plans for action that control costs to optimize profits and ensure success
- 3-5 years Restaurant/bar management experience
- Education: College degree or a closely related field may substitute for a portion of the required experience
- Additional languages beneficial
- 21+ years of age
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Starbucks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.
