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Healthcare Customer Service Representative ID - 10670

Job Description

We are looking for an enthusiastic and motivated Healthcare Customer Service Representative to join the TTEC team. Our ideal candidate is a customer service professional with a passion for providing excellent service to our healthcare clients. To be successful in this role, you will need strong communication skills, a great aptitude for problem-solving, and an eye for detail. You should also have a friendly and professional demeanor, as well as an ability to think on your feet and remain calm under pressure. If this sounds like you, we want to hear from you!

Responsibilities:

  1. Handle customer inquiries and complaints in a timely and professional manner
  2. Provide accurate information about products and services
  3. Utilize problem-solving skills to resolve customer issues
  4. Gather customer feedback and provide suggestions for improvement
  5. Provide excellent customer service and maintain a positive attitude
  6. Document customer interactions in the customer service database
  7. Monitor customer satisfaction levels and take corrective action when necessary
  8. Remain up-to-date with changes in the healthcare industry
  9. Follow up with customers to ensure satisfaction with product/service provided
  10. Maintain confidentiality of customer and company information

Job Qualifications
Knowledge Of Medical Terminology

Excellent Communication Skills

Strong Interpersonal Skills

Ability To Multitask

Ability To Remain Calm In Stressful Situations

Strong Problem Solving And Decision Making Skills

Experience In A Customer Service Role

Proficiency With Computers And Customer Service Software

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Required Skills
Documentation

Data Entry

Communication

Time Management

Scheduling

Multitasking

Interpersonal skills

Attention to detail

Problem Solving

Conflict Resolution

Compliance

Listening

Patient care

Teamwork

Empathy

Soft Skills
Communication

Conflict Resolution

Leadership

Negotiation

Time management

Interpersonal Skills

Critical thinking

Teamwork

Adaptability

Problem-Solving

Compensation
According to JobzMall, the average salary range for a Healthcare Customer Service Representative in Englewood, CO, USA is between $30,000 and $48,000 per year. This range is based on the experience of the applicant, the size of the company, and the region of the country.

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