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Foreign International Travel (FIT) Specialist ID - 10293

About the position

The Groups Coordinator is responsible for providing exceptional coordination of group blocks and reservations, ensuring effective communication and documentation while maintaining high performance standards. This role involves responding to inquiries, assisting other departments, and conducting oneself professionally at all times. The position is home-based and requires the ability to work weekends and some holidays.

Responsibilities

  • Assist Groups team in providing exceptional coordination of Group Blocks & Reservations.
  • Respond to email and phone group inquiries, general reservation calls, and assist other departments as assigned.
  • Provide excellent sales presentations on the phone and in writing.
  • Provide accurate documentation.
  • Conduct oneself in a professional manner and use proper etiquette and language at all times.
  • Maintain department performance standards.
  • Maintain current awareness of new procedures, memos, and department objectives.
  • Communicate with management regarding any issues related to customers, equipment, and escalated situations or problems.
  • Operate all equipment as instructed and for its intended use.
  • Perform other duties as assigned.

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Requirements

  • Associate's degree or equivalent work experience required.
  • Must be detail oriented.
  • Excellent verbal and written communication skills are required.
  • Intermediate knowledge of Microsoft Office products is required.
  • Ability to communicate technical and service job expectations effectively and professionally.
  • Must be able to work weekends and some holidays.

Benefits

  • Home-based position
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