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Dispatcher ID - 11649

Description Telecommunicator shall be responsible for all Police communications, 911 emergency calls, emergency Medical Services-EMS, Fire Departments, radio communications, and phone contact with citizens. Examples of Duties Operation of various two-way radio systems coordinating communications for mobile units and multi-jurisdictional governmental agencies including fire and EMS, this includes, but is not limited to Oconto County channels, mutual aid frequencies including WISPERN, Point-to-Point, Statewide MARC channels, and tactical channels for special events involving multi-jurisdictions. Receive, evaluate, channel and disseminate data, information, instructions and procedural messages to and from Oconto County units, and public safety sources and law enforcement agencies.

Operation of a complex CAD (computer aided dispatch) system, utilized to document, prioritize, and manage multiple incidents, and activities requiring law enforcement response. Used to coordinate law enforcement communications in the apprehension of law violator, response to crashes, motorists in need of assistance, or any of a myriad of possible needs for law enforcement response including life threatening emergency situations. Coordinates police, fire, ambulance, and other emergency requests, relaying instructions to closest and most suitable units available Perform duties required for the operation of Wisconsin Emergency Management regions involving response and relay of communications from the National Warning System.

These include tornado and thunderstorm watches or warnings. Attacks by a foreign power, downed aircraft, earthquakes, floods, and other natural and manmade disasters. Reception and facilitation of telephone calls to and from a myriad of sources, including but not limited to Oconto County personnel, the general public, other law enforcement agencies, government agencies, private entities and the news media.

Prioritize calls by need or urgency, multi-task between frequencies and determine appropriate response. Assess officer safety needs and dispatches back up units when needed. Apprise supervisory personnel of emergency and non-emergency situations as deemed appropriate.

Telecommunicator shall properly record and enter into computerized RMS system all law enforcement radio traffic. Operation of the TIME System; entry, and removal of warrants, stolen property, restraining orders and missing persons in the TIME System Compilation of records and utilization of various electronic resources for the efficient business operation of Oconto County and for attainment and proper dissemination of sensitive law enforcement information. Telecommunicator shall review and know all emergency plans the county has provided them.

Reception and facilitation of telephone calls to and from a myriad of sources, including but not limited to: Oconto County personnel, the general public, other law enforcement agencies, government agencies, private entities, and the news media. Questions callers to determine location and seriousness of emergency and response needed. Provides pre-arrival instructions to caller when time permits the dispatcher to do so.

Coordinates police, fire, ambulance, and other emergency requests, relaying instructions to closest and most suitable units available. Relays information between hospital staff and emergency medical technicians at site or in ambulance. Review performance and operation of communications equipment, coordinate repairs, or performs technical functions as required to ensure efficient operation.

Monitors panic alarm system, remote cameras, and other systems used to detect illegal entry and maintain security. This includes cameras that the E911 has in the dispatch center. Contacts police officers to verify assignment locations, monitors dispatched units and, when necessary, serves as liaison with caller.

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Ability to maintain a calm level demeanor while working in an environment that requires a person to prioritize stressful situations and handle several tasks simultaneously Ability to perform multiple tasks at one time. Ability to diffuse volatile situations, and the ability to define problems, collect data, establish facts and draw valid conclusions. Ability to remember details, recalls details, and understands and executes complex oral and written instructions.

Ability to make life or death decisions in a matter of seconds in high stress situations. Participation in police communications related training. Responsible to be aware of, review and to follow the Oconto County Sheriff's Office policies and procedures Typical Qualifications One year certificate from college or technical school; or three to 12 months related experience and/or training; or equivalent combination of education and experience.

 

Address

Oconto County (WI)

Oconto, WI
54153 USA

Industry

Government

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