Director of IT - Los Angeles CA ID - 12261
About the position
The Director of IT at Planned Parenthood Los Angeles is a leadership role responsible for overseeing the Help Desk, Desktop Engineering, and Infrastructure teams. This position involves managing relationships with IT Managed Services Providers and vendors, promoting a cloud-first technology infrastructure, and implementing best-in-class technology solutions. The Director will work closely with senior leadership to ensure high availability and security of the organization's technology infrastructure while fostering a culture of collaboration and continuous improvement within the IT department.
Responsibilities
- Oversee the leadership and management of the Help Desk, Desktop Engineering, and Infrastructure teams.
- Manage relationships with IT Managed Services Providers and vendors.
- Design, communicate, and promote a secure, cloud-first technology infrastructure and roadmap.
- Support the technical implementation and rollout of the IT roadmap for the organization.
- Build, lead, and manage a team of agile network & systems engineers.
- Optimize the ITIL service delivery framework across the IT department.
- Oversee the Service Desk team's continuous improvement and ITIL optimization roadmap.
- Enforce Change and Configuration Management policies and practices.
- Manage network monitoring and log management for security and connectivity.
- Execute incident response procedures as needed.
- Develop and promote standard operating procedures for IT processes.
- Manage escalations to ensure timely resolution of issues and SLA compliance.
- Communicate and escalate critical issues to senior leadership.
- Collaborate with IT leadership to evaluate opportunities for system improvements.
- Ensure high availability of the enterprise technology infrastructure stack.
- Serve as a point-of-contact for telecommunication carriers and service providers.
- Support refresh cycles including budgeting and forecasting hardware needs.
- Conduct routine audits of systems for compliance with security policies.
- Manage licensing, usage, and compliance for back-end infrastructure systems.
- Oversee software installations and upgrades, including regular patching.
- Create and maintain real-time documentation for operating systems and user access.
- Plan and implement systems and network integrations as needed.
- Proactively monitor computing platforms for performance issues and respond within SLA time frames.
- Provide guidance, documentation, and training to technical employees.
- Create design and support documentation for infrastructure projects.
- Manage planning for resource availability and scalability of systems.
- Plan, coordinate, implement, and support the company's cybersecurity program.
- Collaborate with internal departments to align interdepartmental activities with organizational goals.
- Manage direct reports, including task oversight and performance management.
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Requirements
- Bachelor's Degree in Information Technology or equivalent work experience required.
- Minimum of twelve (12) years' experience in IT.
- Minimum of five (5) years of IT management experience required.
- Minimum of five (5) years' experience designing & implementing MS Azure and Cloud solutions for Enterprise organizations required.
- Minimum of five (5) years' experience managing Tier 1, Tier 2, and Tier 3 level technicians, administrators, and systems engineers.
- Strong knowledge of Enterprise firewall technologies and interconnectivity of LAN/WAN/SAN systems.
- Experience with Citrix, VPNs, and DR platforms such as Veeam and Backup Exec.
- Expert in designing, implementing, and overseeing critical infrastructure system monitoring solutions.
- Understanding of information security implications of technology solutions and compliance with security policies.
- Hands-on experience with Cisco routers, switches, firewalls, IPSec VPN tunnels, remote access, active directory, VMware, and Veeam.
Nice-to-haves
- Health Care experience preferred.
- Agile methodologies experience highly preferred.
- Certifications such as CISSP, ITIL 4.0, Certified Scrum Master (CSM), Microsoft Certified Azure Solutions Architect Expert preferred.
Benefits
- 403(b) Retirement plan with up to 3% employer match
- Medical, dental, and vision coverage options for employees and eligible dependents
- Free basic life/AD&D policy with additional voluntary coverage options
- Short Term Disability, Critical Illness and Accident policies
- Medical and Dependent Flexible Spending Account plans
- Public Transportation and Commuter Pre-Tax Reimbursements
- Generous vacation, sick, and holiday benefits
