Director of eCommerce Marketing, Experience, and Optimization ID - 10659
Are you passionate about creating seamless and engaging player experiences through innovative eCommerce strategies? Join the Consumer Sales Organization Gaming Digital Xbox Storefronts team as a leader in Experience and Optimization!
The Xbox ecosystem has millions of amazing fans, a catalog of thousands of gaming and entertainment titles, across myriad devices. In the Consumer Sales Organization (CSO), our purpose is to earn fans and drive growth through customer connection. We do that through our Xbox Digital Stores, which are critical engagement points for millions of customers across the world, highlighting the best in gaming and entertainment.
To help accelerate this vision, we’re looking to hire a Director of eCommerce Marketing, Experience, and Optimization, to lead the team that will push our Xbox Stores experiences beyond what’s expected. This leader will craft a customer experience that engages and moves the business forward. They will inspire their team and collaborate with cross-functional teams, including engineering, product management, and design, to align platform capabilities with business objectives and create seamless, engaging experiences for players and customers worldwide.
At our core, we are a customer-focused team that encourages a diverse & inclusive culture. We are respectful, collaborative, honest, accountable, and approach work with a fun, positive attitude. The right candidate can expect to have opportunities to grow their own experience and career, influence groups and partners across the company, support and influence decisions around eCommerce capabilities and player experiences, and demonstrate and develop thought leadership in the industry.
What the team will do for you:
- Champion your successes at every level of our leadership.
- Empower you to gain new experiences and improve upon your strengths.
- Support who you are as your authentic self.
- Make career development a consistent priority.
Qualifications
Required/Minimum Qualifications
- 7+ years experience in retail, ecommerce, data science, research, marketing or business-related roles
- OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 6+ years experience in retail, ecommerce, data science, research, marketing or business-related roles
- OR Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 5+ years experience in retail, ecommerce, data science, research, marketing or business-related roles.
- 1+ year(s) people management experience.
Additional or Preferred Qualifications
- 9+ years experience in retail, ecommerce, data science, research, marketing or business-related roles.
- OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology or related field AND 8+ years experience in retail, ecommerce, data science, research, marketing or business-related roles.
- OR Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 7+ years experience in retail, ecommerce, data science, research, marketing or business-related roles.
- 7+ years experience in go to market (GTM), marketing strategy, business planning, or similar roles.
- 7+ years experience in integrated, digital or product marketing management.
- 4+ years project/vendor management experience.
- 3+ years people management experience.
- Proven track record in leading a successful high-functioning team.
- Experience leading and collaborating on projects with a results-oriented mindset and ability to deliver on a diverse range of tasks, and capacity to collaborate and be comfortable dealing with ambiguity, including influencing across multiple complex organizations.
- Exceptional collaboration and communication skills, written and verbal, with a track record of working effectively across teams and the ability to flex communication styles based on audience.
- Analytical skills with a history of using data to drive strategy and decision-making, and the ability to synthesize customer insights, research, and experimentation into actionable plans.
- Experience solving complex problems and working through roadblocks.
- Familiarity with advanced technologies, such as AI and machine learning, to create innovative, personalized experiences.
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eCommerce M5 - The typical base pay range for this role across the U.S. is USD $129,200 - $248,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $162,000 - $268,900 per year.
Microsoft will accept applications for the role until March 31, 2025
Responsibilities
Vision Design
- Develop a compelling vision for fully optimized Xbox and Windows Stores, working with engineering partners and your team to exceed customer expectations and drive business growth.
System and Tool Identification
- Identify the needs for scalable systems and tools that empower seamless, innovative customer experiences and drive operational efficiency.
- Collaborate with engineering to bring these systems and tools to light, embracing new technologies like AI to maximize impact.
Delivering Data-Driven Strategies
- Shape customer-centric strategies using data-driven insights and research to enhance the overall experience, increase engagement, and improve conversion rates. Leverage experimentation to uncover new insights that drive platform enhancements and foster sustainable growth.
UX Optimization
- Optimize UX/UI to deliver exceptional digital storefronts that cater to our loyal fans while also attracting and welcoming new fans. Ensure that our experience stands out by being seamless, enjoyable, and compelling.
Team Leadership
- Build and lead a small team, fostering a collaborative culture. Provide guidance, mentorship, and professional development opportunities to team members, enabling their growth and success.
Communication and Impact
- Effectively communicate the progress, results, and impact of experience and optimization initiatives to leadership and stakeholders. Impact decision-making through presentations, data-driven insights, and business case justifications.
Champion Our Culture
- Embody our culture and values.
