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Customer Service Representatives Remote TEXAS ONLY ID - 9988

Job Description

In this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM (no weekends)

To help you achieve success, you will work with leading technologies and systems and have a dedicated team of leaders and peers to support you. You will also receive:

Competitive rate of $14/hour

Medical, dental and vision benefits

Paid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)

Additional pay incentives as well as monthly rewards & recognition programs

Advancement opportunities – 80% of our frontline leaders have been promoted from within

Employee Discounts

EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications: Qualifications

Excellent verbal and written communication skills and are a strong multitasker

Strong attention to detail

Drive to solve problems and meet goals

Familiarity with Microsoft Office tools

Experience in customer service

High school diploma or equivalent

We will provide equipment, but to work from home, you must have:

Excellent Internet connectivity:

Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!

Hardwired internet access - wireless and/or satellite Internet Service Providers are not compatible with our systems.

Productive, quiet and distraction-free, secure place to work.

A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

Additional Information

**

This role is work from home, open to Texas residents only. **

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EEOC and Veteran Documentation

During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all

Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
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