Contact Center Representative - Claims Intake -Full Time ID - 12153
Full Job Description
As a Call Center Representative, you play a critical part in providing services to insureds, claimants, and others relating to the “First Notice of Loss” reports. As Sentry’s promise to be there for our customers during their time of need, you’ll provide technical support for the processing of claims.
This position can be filled in a full-time or part-time capacity and will be scheduled 40 hours per week. Hours for this position are between 7:00 a.m. - 9:00 p.m. CST, Monday through Sunday.
Our schedules are generated three weeks in advance, based on business forecasting.
**New Hires coming to us will receive a $1000 Sign-on Bonus: $1500 Sign-On Bonus for Bilingual **
**Active employees who refer a newly hired associate are eligible for a referral bonus: $1000; $1500 for Spanish Bilingual**
What You'll Do
As a member of Sentry’s Claims Contact Center, you will be the initial contact for our customer when a incident occurs. In addition, you will:
- Work with a team to successfully meet department phone Key Performance Indicators
- Process claims for policyholders, claimants and others over the phone
- Assist with processing claims that are received over the internet/mail
- Participate in weekly team huddles and associate engagement activities
What It Takes
In order to be eligible for this elite opportunity you must meet the following criteria:
- Customer service experience
- Strong punctuality and dependability
- Solid oral and written communication skills
- Preferred Proficiency in Spanish
- Effective listening skills in addition to the ability to concisely summarize information provided by our customers are essential
- Proficient computer skills
- Ability to adapt to an ever-changing environment
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What You’ll Receive
At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive.
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Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday in office.
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As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
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Meal Subsidy available for associates who report to an office
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401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
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Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
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Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
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Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
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Well-being and Employee Assistance programs
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Sentry Foundation gift matching program to encourage charitable giving.
About Sentry
All of us at Sentry—more than 4,000 associates—have various talents, skills, and backgrounds. We work together to deliver on our promises to our policyholders every day. We’re proud to offer a full line of property, casualty, and life insurance products to help protect businesses, cars, homes, lives, and retirement income.
Our headquarters is in Stevens Point, Wisconsin, with claims and service offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.
Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority.
Get ready to own your future at Sentry. Opportunities await.
Thank you for your interest in Sentry!
Amelia Sacco
Amelia.Sacco@Sentry.com
Equal Employment Opportunity
Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
