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American express virtual customer care professional ID - 10633

Job Description:
In the American Express, we believe what we do to serve our customers. As a virtual customer care professional, you will be the first point of contact for our valuable card members-providing a wide level service, solving problems with sympathy, and building a trust with every interaction. Whether it is helping in inquiry, solving concerns, or providing thoughtful solutions, you will have an opportunity to create a meaningful difference from your home.

Responsibilities:
Handle inbound calls from card members with professionalism and care
Actively listen to the needs of customers and to provide appropriate solutions
Guide customers through account details, billing inquiry and dispute solution
Maintain up-to-date knowledge of American Express products, services and policies
Cooperate with team members and leadership to continuously improve service distribution
Meet and cross the performance metrics such as customer satisfaction, quality and productivity

Requirements:
High school diploma or equivalent; College degree
Previous customer service experience (phone-based plus)
Excellent communication and problem-solution skills
A faster, ability to work in a sharp, remote environment with minimal supervision
Strong typing and computer navigation skills
Reliable high-speed internet connection and a cool home field
Flexible schedule availability including evening, weekend and holidays,

benefits:
Competitive per hour salary and performance-based incentive
Comprehensive training and ongoing coaching
Opportunities for career growth within American Express
Payment time and holidays
401 (K) with company match

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health insurance:
The American Express provides a strong profit package, including:

Medicine, dentistry and vision coverage
Mental health and welfare support
Prescription drug plan
Life and Disability Insurance

join us?
In the American Express, your contribution matters. You will be a part of an assistant and inclusive culture that invests in your development and celebrates your success. We provide work-life balance, employee welfare, and you provide you to devices that you need to flourish both individual and professional.

We are not just a company - we are a community. Join us to provide extraordinary service while making a rewarding career.

how to apply:
Are you ready to create an effect from home? go to our official career page and search for Virtual Customer Care Professional to submit your application.

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