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American Airlines Customer Care (Remotes Job Work From Home) ID - 10337

Job Title: American Airlines Customer Care Representative (Remote, Work From Home)
Location: Remote, United States
…
Job Type: Full-time/Part-time (Flexible Hours)

Company: American Airlines

About American Airlines:

American Airlines is a leading global airline committed to providing exceptional travel experiences to our customers. We pride ourselves on our dedication to customer service, safety, and innovation. As a member of our Customer Care team, you will play a crucial role in helping us achieve our mission to care for people on life’s journey.

Job Description:
As a Customer Care Representative, you will be the first point of contact for American Airlines customers. You will be responsible for addressing inquiries, resolving issues, and providing support to ensure our customers have a seamless and positive experience. This is a remote, work-from-home position that offers flexibility in scheduling, allowing you to balance your professional and personal life.

Key Responsibilities:
Customer Support: Provide timely and accurate information to customers regarding flights, reservations, cancellations, and general inquiries via phone, email, or chat.

Problem Resolution: Assist customers with issues such as rebooking flights, handling delays or cancellations, and managing lost or damaged baggage claims.

Sales & Reservations: Assist customers in making reservations, purchasing tickets, and understanding fare structures and policies.

Technical Assistance: Help customers navigate the American Airlines website, mobile app, and other digital tools to enhance their travel experience.

Customer Advocacy: Act as a representative of the company by maintaining a positive and professional attitude, ensuring a high level of customer satisfaction.

Documentation: Record customer interactions and follow up on unresolved issues to ensure prompt resolution.

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Qualifications:
Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.

Experience: Prior experience in customer service, particularly in the travel or airline industry, is preferred but not required.

Skills:

Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently in a remote environment.
Proficiency with computers and ability to learn new software quickly.
Multilingual abilities are a plus (especially Spanish, French, or Mandarin).
Technical Requirements:

Reliable high-speed internet connection.
Quiet, distraction-free workspace.
Computer with updated operating system and sufficient memory.
Benefits:
Competitive pay with opportunities for performance-based bonuses.
Comprehensive benefits package (for full-time employees) including health, dental, and vision insurance.
Travel benefits, including free or discounted flights for you and eligible family members.
Paid training and ongoing professional development.
Flexible work schedule that allows for work-life balance.
How to Apply:
Interested candidates should submit their resume and cover letter through our online application portal. Be sure to highlight any relevant experience and your interest in customer service within the airline industry.

American Airlines is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

 

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