911 Dispatcher I ID - 11644
-
Description
-
This is a skilled and technical position responsible for answering all incoming emergency and non-emergency phone calls including the Marion County Enhanced 9-1-1 System. Provides support for dispatch peers and reports to the 911 Shift Supervisor.
-
Examples of Duties
-
ESSENTIAL JOB FUNCTIONS
- Public Contact and Relations: Represents approximately 90% of the work hours Assists with answering all incoming phone lines to include emergency 9-1-1 lines and all non-emergency lines Able to prioritize and handle large volume of incoming calls Able to prioritize information and calls based upon the pertinent information obtained Remains calm to assist hysterical callers during incidents of volatile situations Knowledge of geographic boundaries is needed to assist and respond appropriately to citizen requests for information, directions and service Able to read various maps associated with geographic boundaries Provides police and emergency assistance to the deaf community and demonstrates the ability to properly operate the Telecommunications Device for the Deaf (TDD) Respects human diversity and responds professionally in all situations Demonstrates active and accurate listening ability Familiar with support agencies and able to refer citizens according to need Ability to access numerous resources manuals and directories to provide thorough and complete service to peers and citizens.
- Computer Operation: Requires constant manual typing into a formatted screen. (Minimum speed = 25 wpm). Ability to operate standard computer keyboards and to maneuver various computer programs and the related software. Minor equipment troubleshooting and maintenance to include paper and ribbon changes Able to complete and process work related forms in a timely manner. Ability to monitor and read five to seven CRTs simultaneously.
- Equipment Used: Cassidian phone system, CIS CAD system, enhanced 9-1-1 system, fax machine, photo copier, various printers, Fire alarm system, TDD system, multiple security cameras and related intercom and gate controls, shredder and miscellaneous general office small tools and equipment.
- Attendance & Performance: Required to report to work at the appointed hour, as scheduled, and to work the entire assigned shift until duly relieved.
Perform any other related duties as required or assigned. -
Other Jobs You May Be Interested In
Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Virtual Assistant, $42/hr, Remote, No Experience, Evening
Remote Phone Support, $45/hr, Night Job, College Student
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
Virtual Assistant, $40/hr, Remote, Night Shift, No Experience
Customer Support, $42/hr, Remote, Part-Time, No Degree
Remote Data Entry, $45/hr, Weekend Job, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Virtual Assistant, $42/hr, Evening, Remote, College Student
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
Data Entry, $50/hr, Remote, Evening Job, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Minimum Qualifications
-
EDUCATION AND EXPERIENCE
- High School Diploma or G.E.D. required.
- Specialized schooling and/or on the job education in a specific skill area (e.g.) data processing, clerical/administrative, equipment operation etc.)
- Two (2) years' related experience and/or training is preferred. Experience in customer relations is preferred.
REQUIRED LICENSES/CERTIFICATIONS
- Florida Operators Driver's License with an acceptable driving record.
-
Successful completion of the ETC Basic Telecommunications Certification Training (within 2 months of employment).
-
Successful completion of the Call Taker Training Program (within 2 months of employment).
-
Successful completion of the FCIC/CJIS Training/Certification (within 2 months of employment).
-
Successful completion of CPR/EMD/EFD/EPD Certification (within 2 months of employment).
-
Successful completion of State of Florida PST Certification (within 1 year of employment).
-
Successful completion of TTY Certification (within 2 months of employment).
-
Successful completion of FEMA IS 100 Certification (within 2 months of employment).
-
Successful completion of FEMA IS 200 Certification (within 4 months of employment).
-
Successful completion of FEMA IS 300 Certification (within 4 months of employment).
-
Successful completion of FEMA IS 700 Certification (within 2 months of employment).
- Resident of Marion County or exemption via the Chief of Police.
-
Supplemental Information
-
SOFTWARE SKILLS REQUIRED
- Advanced: 10-Key, Alphanumeric Data Entry, Spreadsheet
- Intermediate: Word Processing/Typing
OTHER REQUIREMENTS
- Ability to type accurately at a minimum of 25 words per minute (WPM).
- Normal or corrected hearing ability.
- Proficiency in split-ear listening to monitor supplemental information and requests from peers, dispatchers, and supervisors.
KNOWLEDGE, SKILLS, AND ABILITIES- Working knowledge of physical and social characteristics of the City of Ocala.
- Comprehensive knowledge of CAD/C.I.S. and related menus.
- Knowledge of Department directives.
- Ability to deal courteously with the public.
- Ability to read maps.
- Ability to analyze situations quickly, objectively and to determine proper course of action.
- Ability to establish and maintain effective working relationships with employees/co-workers.
- Ability to write and speak effectively.
- Ability to remain calm and professional in all situations.
- Ability to follow prescribed routines and practices.
- Ability to retrieve internal police reports.
- Ability to move, bend, stoop, reach, lift and carry up to 30 pounds of supplies.
- Ability to accurately shift reports, rosters and trouble reports.
- Manual dexterity to operate quickly and efficiently computerized phone, CAD and miscellaneous systems.
- Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs.
- Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.
- Under general supervision where standard practice enables the employee to proceed alone on routine work, referring all questionable cases to supervisor.
- Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work; may also occasionally assist in the planning of work assignments performed by others within a limited area of operation.
- Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance, either of which would affect the work operations of medium organizational component and the organization's clientele.
- Close mental demand. Operations requiring close and continuous attention for control of operations. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization's administration and operations; also to determine or select material and equipment where highly variable sequences are involved.
- Moderately directed. Activities covered by wide-ranging policies and courses of action, and generally directed as to execution and review. High order of analytical, interpretative, and/or constructive thinking in varied situations.
- Occasional use of highly complex machines and equipment; specialized or advanced software programs.
- Probable errors of internal and external scope would have a moderate effect on the operational efficiency of the organizational component concerned. Errors might possibly go undetected for a considerable period of time, thereby creating an inaccurate picture of an existing situation. Could cause further errors, losses, or embarrassment to the organization. The possibility for error is always present due to requirements of the job.
- Extensive contacts with various diversified sectors of the public environment; wherein, the contacts are of extreme importance and failure to exercise proper judgment can lead to substantial losses to the organization.
- Contacts with other departments or offices and also frequently with individuals in middle level positions; consulting on problems which necessitate judgment and tact in presentation to obtain cooperation or approval of action to be taken. Also, important contacts with associates as required in advanced supervisory jobs.
- The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is continuously required to sit, use hands to finger, handle, or feel, talk or hear; regularly required to reach with hands and arms; occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds, occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision.
- There are no harmful environmental conditions that are present for this position. The noise level in the work environment is usually moderate.
